Privacy Policy

    1. Data Controller

    The controller of personal data is:

    „ТМ Комерс" ЕООД ("the Company", "We") processes personal data in accordance with the Bulgarian Personal Data Protection Act and Regulation (EU) 2016/679 ("GDPR").

    This policy is intended to inform users about how we process personal data when using our website and services.

    2. Who This Policy Applies To

    This policy applies to all natural persons ("Users") who:

    • visit the website
    • fill out contact forms
    • send inquiries
    • use the Company's services
    • communicate with us

    3. What Personal Data We Process

    Depending on your interaction with us, we may process the following categories of personal data:

    3.1 Contact Data

    • name
    • phone
    • email address

    3.2 Data Provided via Forms

    • business information
    • goals and needs
    • inquiry content

    3.3 Contractual Relationship Data

    • invoicing details
    • payment information

    3.4 Technical Data

    • IP address
    • device type
    • browser
    • visited pages

    4. How We Collect Personal Data

    Personal data is collected through:

    • contact forms on the website
    • landing pages
    • email
    • phone communication
    • social media
    • use of cookies and analytics tools

    5. Purposes of Processing

    We process personal data for the following purposes:

    • responding to inquiries
    • providing services
    • preparing offers
    • managing client relationships
    • marketing and advertising
    • analysis and service improvement
    • compliance with legal obligations
    • protection of legal interests

    6. Legal Basis for Processing

    Processing of personal data is carried out on the following grounds:

    • performance of a contract
    • pre-contractual relations
    • legal obligation
    • legitimate interest
    • explicit consent (e.g. for marketing and cookies)

    7. Cookies

    The website uses cookies for:

    • improving functionality
    • traffic analysis
    • content personalization
    • displaying ads

    You can manage cookies through your browser settings.

    8. Sharing Personal Data

    The Company may share personal data with the following categories of recipients:

    • hosting service providers
    • CRM and software systems
    • email and communication platforms
    • advertising platforms (Meta, Google)
    • accounting and legal consultants
    • state and regulatory bodies

    Data is provided only when necessary and lawful.

    9. Data Transfer Outside the EU

    Personal data may be processed by providers outside the European Union (e.g. Meta, Google).

    In such cases, appropriate safeguards are applied in accordance with GDPR.

    10. Retention Period

    Personal data is retained:

    • for the duration of the contractual relationship
    • up to 10 years for accounting data
    • until consent is withdrawn (for marketing)
    • for a period necessary to protect legal interests

    11. Data Security

    The Company applies technical and organizational measures to protect personal data, including:

    • restricted access
    • system protection
    • encryption
    • access control

    12. Automated Decision-Making

    The Company does not carry out automated decision-making with legal consequences.

    13. Data Subject Rights

    Every user has the right to:

    • access their data
    • request rectification
    • request erasure ("right to be forgotten")
    • restrict processing
    • object to processing
    • receive data in a structured format
    • withdraw their consent

    Requests should be sent to: office@fusioncreative.net

    14. Complaints

    Every user has the right to lodge a complaint with:

    Commission for Personal Data Protection of Bulgaria

    Address: Sofia, 2 Prof. Tsvetan Lazarov Str.

    Website: www.cpdp.bg

    15. Changes to This Policy

    The Company reserves the right to update this policy.

    All changes will be published on the website.